Frequently asked questions
1. What is the shipping cost?
The cost of delivery is 7.29 EUR for the mainland and 9.99 EUR for the islands. We also deliver to the EU - the delivery price is calculated in the shopping cart at the last step.
2. What is the minimum order amount for free shipping?
There is no minimum amount for free delivery.
3. What payment methods are available?
- payment by cash on delivery
- payment by general payment order - bank transfer or mobile/internet banking
- by card via Corvus Pay
Find more information about payment methods here.
4. How can I use a promo code?
If you have a promo code, you can use it at the final stage of the order after entering your information. Click on the "Discount code" box. Make sure to enter all characters correctly when entering the promo code. Promo codes can only be used once and cannot be combined with other codes and promotions.
5. The product I want to order is currently unavailable. When will it be available again?
If it is a current product, it will be available again within a month. If you would like to be notified when the product is back in stock, please feel free to contact us and leave your contact information so we can notify you and the model, color and metal of the desired bag.
6. How will I know if my order has been successfully placed?
Shortly after completing your purchase, you will receive a confirmation email with your order number. If you have not received a confirmation email, please check your junk mail. If you do not receive an order confirmation within 24 hours of placing your order, please contact us via chat, email, phone or WhatsApp. We will be happy to help you! When placing your order, you must enter your email address in order to receive a confirmation email.
You will not receive a confirmation if you have not left your email address.
7. Can I add products to an already completed order?
Unfortunately, you cannot because the order has already been completed.
You can certainly contact us and if we haven't packed your order, we can add the desired products.
8. I entered incorrect information when placing an order. What should I do?
If you have provided incorrect details, please feel free to contact us via chat, email (info@lovelyboutique.hr), or via mobile phone/WhatsApp (+385 91 268 3333).
If you are thinking of calling us, please keep in mind that our working hours are Mon-Fri from 08:00 to 16:00.
9. How can I check the status of my package?
Check the status of your order at the following link - https://www.mbe.hr/tracking/
You need to enter your package number that you received via email.
You can track more accurate delivery information when MBE sends you the package number and the delivery service to which the package was delivered.
10. Do you send packages only within Croatia or also abroad?
We ship packages within Croatia and the European Union. Postage for the European Union is calculated when entering all order details.
11. Can I cancel my order if it hasn't been shipped yet?
You can! An order can be canceled if it has not been handed over to the delivery service.
12. Can the delivery address be different from the billing address?
Of course! When entering your order details, please enter your billing address information.
13. How can I request an R1 account?
If the customer wants an R1 account for a company, in addition to the necessary personal information (name and surname of the person who will pick up the package, address for picking up the package, mobile phone number), it is necessary to provide the OIB, company name and company headquarters in the note. For all other information, please contact us by email - info@lovelyboutique.hr or via WhatsApp (+385 91 268 3333).
14. Do I have to register to order a product?
Registration is not required! If you wish, you can register or subscribe to our Newsletter in order to be up to date with all upcoming discounts and new collections.
15. What happens when I place my order via mobile or internet banking?
In this case, we will process your order once we have received your payment. It is recommended that you send us a confirmation so that we can process your order as soon as possible.
16. What can I do if I received an incomplete, wrong or damaged package?
You can find all the information here - https://lovelyboutique.hr/pages/reklamacije-i-prigovori
17. Is the product in my cart available in stock?
All products that are available on our webshop, or that you can add to your cart, are available in our warehouse.
18. I want a handbag that you don't have in the webshop. Can you order it for me?
If the factory has the desired bag in stock, we can order it.
If they don't have it in stock, but have available material, we can arrange to have a bag made for you.
19. My belt broke or changed color. What can I do?
If you have a problem with the belt, we can order a new belt from the factory.
20. The zipper on my purse broke. Do you offer a repair service?
We offer a repair service, but the wait time is a little longer, up to 6 weeks. Namely, all bags that are damaged and can be repaired are sent directly to the factory in Tomislavgrad. That is why the wait time for repairs is a little longer. If you need a repair and you purchased your bag through us, please feel free to contact us.